I’ve received the email below about a survey regarding how SE Water provide to their vulnerable customers. In view of the recent water outage in Mountfield, I thought it would be useful to post it here, so anyone who wishes can complete it.
Irene – Parish Clerk
Dear Irene Marchant
South East Water want your views on the services they provide to their vulnerable customers in your area.
South East Water is undertaking some important research about the provision of services and support they provide for their customers with circumstances that make them vulnerable. To help with that, they’re undertaking research to understand how satisfied you are as a key stakeholder.
It would be great if you could complete this survey by clicking below to continue. It will take less than five minutes.
If you can’t see or click the button above, please copy and paste this link into your browser:
https://secure2.accent-mr.com/A2/3407.aspx?urn=TL6oyq&dy=t
This study is being carried out on behalf of South East Water by Accent, an independent market research company. Accent has been working with the company for over five years now to help it understand what customers want from their water service.
The research is being conducted under the terms of the MRS code of conduct and is completely confidential. Your answers will remain anonymous and you will not be identified in the data Accent will pass back to South East Water. If you would like to confirm Accent’s credentials, please call the MRS free on 0800 975 9596.
I would be very grateful if you could complete the survey by Monday 20th March.
Yours sincerely,
Yasamin Mehraj
Associate Director
This research is conducted under the terms of the Market Research Society code of conduct and is completely confidential. If you would like to confirm Accent’s credentials please call the MRS free on 0800 975 9596.
Any answer you give will be treated in confidence in accordance with the Code of Conduct of the Market Research Society
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